City of Goose Creek
  • Goose Creek, SC, USA
  • Varies based on experience
  • Hourly
  • Full Time

Great benefits package including State Retirement, Paid Individual State Medical/Dental/Life, Paid Holidays, Sick Leave, Vacation Leave, Wellness Programs and many other benefits.


Communications Specialist/Trainee 

Choose a career that matters! 

This is a great opportunity for a Communications Specialist/Trainee to join our friendly team. Goose Creek, the municipality that Business Week called the best place to raise a family in South Carolina, is located minutes from the international tourist destination of Charleston, and the pristine beaches of coastal South CarolinaLocated 30 minutes outside Charleston, the City of Goose Creek offers an excellent State benefits package with employer paid individual insurance, SC Retirement system with additional retirement plan options, $5,000 tuition reimbursement program, vacation/sick/holiday paid time off, wellness incentives and much more! 

JOB SUMMARY: Position responsible for receiving, evaluating and disseminating calls for police, fire, EMS, mutual aid and Department of Public Works (DPW).

HOW TO APPLY:

Step 1: PLEASE COMPLETE THE ONLINE APPLICATION.

Step 2: PLEASE DOWNLOAD, PRINT AND COMPLETE THE POLICE SUPPLEMENTAL APPLICATION ATTACHED BELOW & AND RETURN TO pdhiring@cityofgoosecreek.com

The Goose Creek Supplemental Police Application must be completed and required documentation submitted in order to be considered for this position. This is the link to copy and paste into your url browser.  

https://cdn.appdocs.com/files/client-files/ApplicantPro%20Orgs/City%20of%20Goose%20Creek/New%20GCPD%20171%20Employment%20Application%20Supplement%205.18.20%20(1).doc

ESSENTIAL JOB FUNCTIONS       

  • Dispatches and monitors all radios for the City including police, fire, EMS, mutual aid and the Department of Public Works.
  • Answers incoming E-911 calls and transfers when necessary, provides information as needed and dispatches units as required.
  • Processes all calls and information into department computer Aided Dispatch (CAD) system.
  • Assists in answering department telephone lines for non-emergency and emergency (rollover) calls.
  • Monitors and utilizes NCIC/DMV computer to include processing incoming teletypes, BOLOS and hit confirmations.
  • Enters wanted/missing persons, stolen vehicles/articles into National Crime Information Center (NCIC) computer system.
  • Assists patrol division and administrative staff with daily functions of the department.
  • Maintains and issues OCA numbers while entering vital information in CAD system including complaints/victim's information for both phone and walk-in customers nature of call, assigned officers, disposition of calls, time and date, updating each CAD entry as needed.
  • Receives and collects bond moneys, makes change, completes receipts, logs in bond books and deposits money.
  • Monitors and verifies activated alarm panel, dispatches officers, contacts businesses to ensure authenticity of alarm.
  • Receives warrants and places tracking forms on warrants, enters warrants into the computer and files warrants.
  • Receives calls from DPW, completes work order forms, dispatches personnel; receives and receipts payments.
  • Contacts wrecker companies for services and maintains wrecker logs.
  • Maintains forms for house watches.
  • Receives and logs calls from tow companies for repossessions, private property tows, and abandoned vehicles.
  • Contacts area hospitals with emergency patient information prior to/during transport at the request of Medics/First Responders.
  • Utilizes various computers, equipment and machinery in performance of duties to include 911 emergency system, TDD system, Computer Aided Dispatch system, SLED computer, CVDS Recorder, fax machine, telephone, police radio, alarm panel and pager encoder.
  • Serves as back up to co-workers.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of NCIC databases and requirements.
  • Knowledge of jurisdictional boundaries.
  • Skill in basic mathematics.
  • Ability to operate CAD equipment.
  • Ability to process information quickly, both aurally and visually.
  • Ability to provide quality customer service, to include handling difficult customers and highly stressful situations.
  • Ability to use computers and various software programs, to include Word and Excel.
  • Ability to operate computer and type at high speed accurately.
  • Ability to multi-task.
  • Ability to communicate effectively both orally and in writing.
  • Ability to work under pressure, in a fast-paced environment.
  • Ability to obtain and maintain National Crime Information Center (NCIC) certification.

PHYSICAL DEMANDS

The work is sedentary work and requires exerting up to 10 pounds of force occasionally and negligible amount of force to move objects and the following physical abilities: crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, stooping, talking, visual acuity, and walking.

WORK ENVIRONMENT

The work is typically performed in an office (Communications Center).

QUALIFICATIONS

  • High school diploma or equivalent preferred.
  • For Trainee position: One year experience in a call center or related clerical experience that requires the ability to multi-task and handle large call volume and work under pressure. 
  • One year experience in the emergency dispatch (911) or law enforcement related field or successful completion of probation as a Communications Specialist Trainee preferred. 
  • Ability to obtain and maintain National Crime Information Center (NCIC) certification.

IF A CONDITIONAL OFFER OF EMPLOYMENT IS MADE, APPLICANT(S) MUST SUCCESSFULLY PASS A BACKGROUND SCREENING, PRE-EMPLOYMENT DRUG TEST AND PHYSICAL (IF REQUIRED BY THE POSITION). ADDITIONAL TESTING IS REQUIRED FOR SPECIFIED POSITIONS AND POLICE DEPARTMENT APPLICANTS.

TO BE CONSIDERED FOR THIS POSITION, APPLICANT(S) MUST PRINT AND COMPLETE A GOOSE CREEK EMPLOYMENT APPLICATION AND COMMUNICATIONS SPECIALIST SUPPLEMENTAL APPLICATION IN ORDER TO BE CONSIDERED FOR THE POSITION.  CANDIDATE RESUMES SENT THROUGH JOB SEARCH ENGINES ARE NOT CONSIDERED.  THE POLICE SUPPLEMENTAL APPLICATION CAN BE ACCESSED BY OPENING THE ATTACHMENT IN THE "JOB DESCRIPTION" AREA AND ATTACHED TO THE "JOB QUESTIONS" SECTION. 

 

Full Job Description
City of Goose Creek
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